Zenta Corporation is committed to protecting the privacy, confidentiality, and security of our clients, users, and visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website, use our banking services, chargeback assistance, fund recovery services, KYC verification processes, and related services.
By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
We may collect the following categories of information:
Full name
Date of birth
Nationality
Residential address
Email address
Telephone number
Government-issued identification documents
Passport, National ID, or Driver's License details
Banking information
Payment card details
Transaction records
Chargeback-related documentation
Financial statements and supporting evidence
Identity verification documents
Proof of address documents
Selfies or biometric verification where legally permitted
Compliance and due diligence information
IP address
Browser type and version
Device information
Operating system
Website usage data
Cookies and tracking technologies
We use collected information to:
Verify your identity and comply with KYC requirements.
Provide banking, chargeback, and recovery services.
Process applications and service requests.
Investigate fraud, scams, and unauthorized transactions.
Communicate with clients regarding their accounts and cases.
Improve website performance and user experience.
Comply with legal, regulatory, and compliance obligations.
Prevent fraud, money laundering, terrorist financing, and other unlawful activities.
Protect the security and integrity of our services.
Where applicable, we process personal data based on:
Your consent.
Contractual necessity.
Compliance with legal obligations.
Legitimate business interests.
Fraud prevention and security requirements.
As part of our regulatory compliance obligations, users may be required to complete Know Your Customer (KYC) verification procedures. We may collect and verify identity documents, proof of address, and other supporting information to confirm user identity, prevent fraud, and comply with applicable laws and regulations.
Failure to provide requested verification information may limit or prevent access to certain services.
We do not sell personal information to third parties.
We may share information with:
Financial institutions and banking partners.
Payment processors.
Regulatory authorities.
Law enforcement agencies.
Anti-fraud organizations.
Security and compliance partners.
Professional advisers and legal representatives.
Service providers assisting in the operation of our business.
Information is shared only when necessary for service delivery, legal compliance, fraud prevention, security purposes, or with your consent.
We implement appropriate technical, administrative, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
Data encryption
Secure servers
Access controls
Identity verification procedures
Network monitoring
Regular security assessments
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Meet regulatory retention requirements
Retention periods may vary depending on applicable laws and the nature of the information collected.
Our website may use cookies and similar technologies to:
Enhance user experience
Remember user preferences
Analyze website traffic
Improve website functionality
Strengthen security measures
Users may control cookie preferences through browser settings; however, disabling cookies may affect website functionality.
Your information may be processed and stored in jurisdictions outside your country of residence. By using our services, you consent to such transfers where permitted by applicable law.
We take reasonable measures to ensure that transferred information receives an adequate level of protection.
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of personal data
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of your personal information
Requests may be subject to legal and regulatory limitations.
Because our services involve financial recovery, chargebacks, and fraud-related investigations, we may collect, analyze, and share relevant information with authorized parties to investigate fraudulent activities, recover assets, and comply with legal requirements.
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of any third-party services they access.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor, appropriate steps will be taken to remove such information.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective upon publication on our website. Continued use of our services after changes are posted constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.
By using our website and services, you acknowledge and agree to the terms of this Privacy Policy.